00331nam a2200121Ia 4500008004100000041000800041082001400049100001500063245003400078260005400112300003200166365001100198240624s9999    xx            000 0 und d  aeng  a658.3 LIL  aLILLEY ROY  aDEALING WITH DIFFICULT PEOPLE  c2008aNew DelhibKogan Page India Private limited  aviii, : 150 : p. : cm. ; 22  cRSb33