00326nam a2200121Ia 4500008004100000041000800041082001600049100002200065245004200087260003700129300003100166365000700197240624s9999    xx            000 0 und d  aeng  a658.812 RIC  aRICHARD DARLENE D  aCUSTOMER RESPONCE MANAGEMENT HANDBOOK  c2002aNew DelhibTata McGrawhill  axiv, : 546 : p. : cm. ; 24  cRS