00334nam a2200121Ia 4500008004100000041000800041082001500049100002800064245004500092260003700137300003100174365000700205240624s9999    xx            000 0 und d  aeng  a658.84 HUG  aHUGHES ARTHUR MIDDLETON  aCUSTOMER LOYALTY SOLUTION WHAT WORKS AND  c2004aNew DelhibTata McGrawhill  axix, : 364 : p. : cm. ; 24  cRS