00313nam a2200121Ia 4500008004100000041000800041082001400049100001800063245004500081260002900126300002400155365001200179240624s9999    xx            000 0 und d  aeng  a658.5 TER  aTERNINKO JOHN  aSTEP BY STEP QFD CUSTOMER DRIVEN PRODUCT  c1997aFloridabCRC Press  a224 : p. : cm. ; 22  cBPSb30