00306nam a2200121Ia 4500008004100000041000800041082001400049100001800063245002900081260003900110300002400149365001100173240624s9999    xx            000 0 und d  aeng  a658.8 BER  aBERGEVIN REAL  aCALL CENTERS FOR DUMMIES  c2007aNew DelhibJohn Wiley & Sons  a362 : p. : cm. ; 24  cRSb20