00326nam a2200121Ia 4500008004100000041000800041082001400049100001500063245004500078260004000123300003000163365001100193240624s9999    xx            000 0 und d  aeng  a384.6 TAY  aTAYLOR KEN  aFIFTY WAYS TO IMPROVE YOUR TELEPHONING A  c2008aOxfordbSummertown Publishing  aix, : 160 : p. : cm. ; 24  cRSb30