00297nam a2200121Ia 4500008004100000041000800041082001400049100001800063245002300081260003200104300003200136365000700168240624s9999    xx            000 0 und d  aeng  a658.8 KUR  aKURTZ DAVID L  aSERVICES MARKETING  c2002aNew DelhibJohn Wiley  axxii, : 570 : p. : cm. ; 24  cRS