00337nam a2200121Ia 4500008004100000041000800041082001400049100002300063245004400086250001400130260003900144300003200183240624s9999    xx            000 0 und d  aeng  a658.8 ZEI  aZEITHAML VALARIE A  aSERVICES MARKETING INTEGRATING CUSTOMER  a(4th ed.)  c2008aNew DelhibTata McGraw- Hill  axxix, : 743 : p. : cm. ; 23