00329nam a2200121Ia 4500008004100000041000800041082001600049100002000065245004000085260004000125300003100165365001100196240624s9999    xx            000 0 und d  aeng  a658.812 CHA  aCHANG RICHARD Y  aSATISFYING INTERNAL CUSTOMERS FIRST  c1998aNew DelhibWheeler Publishing  avii, : 104 : p. : cm. ; 23  cRSb30