00317nam a2200121Ia 4500008004100000041000800041082001400049100002200063245004000085260003300125300003000158365000700188240624s9999    xx            000 0 und d  aeng  a658.8 HAR  aHARRELL GILBERT D  aMARKETING CONNECTING WITH CUSTOMERS  c2004aUSAbPearson Education  axx, : 591 : p. : cm. ; 29  cRS