00342nam a2200121Ia 4500008004100000041000800041082001400049100003400063245003400097260004800131300003000179365001100209240624s9999    xx            000 0 und d  aeng  a658.3 HBS  aHARVARD BUSINESS SCHOOL PRESS  aDEALING WITH DIFFICULT PEOPLE  c2005aBostonbHarvard Business School Press  aix, : 140 : p. : cm. ; 21  cRSb30