00323nam a2200121Ia 4500008004100000041000800041082001400049100001500063245004400078260003700122300003300159365000900192240624s9999    xx            000 0 und d  aeng  a658.8 BAN  aBANKS DREW  aCUSTOMER COMMUNITY UNLEASHING THE POWER  c2002aSan FranciscobJossey-Bass  axxiii, : 254 : p. : cm. ; 23  cb30