00328nam a2200121Ia 4500008004100000041000800041082001600049100002000065245004500085260003700130300003200167365000700199240624s9999    xx            000 0 und d  aeng  a658.812 FRE  aFREELAND JOHN G  aULTIMATE CRM HANDBOOK STRATEGIES AND CON  c2004aNew DelhibTata McGrawhill  aviii, : 353 : p. : cm. ; 23  cRS