00355nam a2200133Ia 4500008004100000041000800041082001600049100001600065245004500081250001400126260004200140300003000182365000900212240624s9999    xx            000 0 und d  aeng  a658.812 PEP  aPEPPERS DON  aMANAGING CUSTOMER RELATIONSHIPS A STRATE  a(2nd ed.)  c2011aNew JerseybJohn Wiley and Sons  axv, : 512 : p. : cm. ; 26  cb27