00342nam a2200133Ia 4500008004100000041000800041082001700049100002300066245002900089250001400118260003900132300003000171365000700201240624s9999    xx            000 0 und d  aeng  a658.4013 BES  aBESTERFIELD DALE H  aTOTAL QUALITY MANAGEMENT  a(3rd ed.)  c2004aNew DelhibPearson Education  axi, : 640 : p. : cm. ; 24  cRS