00289nam a2200109Ia 4500008004100000041000800041082001700049100001500066245003700081260003200118300002900150240624s9999    xx            000 0 und d  aeng  a658.3125 BAT  aBATTEN JOE  aBUILDING A TOTAL QUALITY CULTURE  c2004aNew DelhibViva Books  aix, : 88 : p. : cm. ; 21