00313nam a2200121Ia 4500008004100000041000800041082001600049100001200065245004500077260002600122300003200148365001100180240624s9999 xx 000 0 und d aeng a658.812 KUM aKUMAR V aPROFITABLE CUSTOMER ENGAGEMENT CONCEPT M c2013aNew DelhibSage axxii, : 311 : p. : cm. ; 23 cRSb40