00342nam a2200121Ia 4500008004100000041000800041082001600049100001900065245004500084260004800129300003200177365001100209240624s9999    xx            000 0 und d  aeng  a658.812 GAL  aGALE BRADLEY T  aMANAGING CUSTOMER VALUE CREATING QUALITY  c1994aNew YorkbFree Press/Simon & Schuster  axxii, : 424 : p. : cm. ; 24  cRSb25