00313nam a2200121Ia 4500008004100000041000800041082001400049100001700063245004500080260003300125300002600158365000700184240624s9999    xx            000 0 und d  aeng  a658.8 SHA  aSHANKER RAVI  aSERVICES MARKETING THE INDIAN PERSPECTIV  c2004aNew DelhibExcel Books  axvi, : 656 : cm. ; 24  cRS