00317nam a2200121Ia 4500008004100000041000800041082001700049100001400066245004000080260003500120300003300155365000700188240624s9999 xx 000 0 und d aeng a658.4013 BAN aBANK JOHN aESSENCE OF TOTAL QUALITY MANAGEMENT c2003aNew DelhibPrentice-Hall axviii, : 203 : p. : cm. ; 23 cRS