00305nam a2200121Ia 4500008004100000041000800041082001600049100001400065245003700079260003300116300002700149365000700176240624s9999    xx            000 0 und d  aeng  a658.834 SIN  aSINGH A N  aCREATING CUSTOMER DRIVEN QUALITY  c2000aNew DelhibExcel Books  aviii, : 227 : cm. ; 21  cRS