00313nam a2200121Ia 4500008004100000041000800041082001600049100001700065245004400082260003300126300002500159365000700184240624s9999    xx            000 0 und d  aeng  a658.834 LYT  aLYTLE JOHN F  aWHAT DO YOUR CUSTOMERS REALLY WANT HERE  c1997aNew DelhibExcel Books  axi, : 238 : cm. ; 22  cRS