00297nam a2200121Ia 4500008004100000041000800041082001600049100001600065245003500081260003300116300001900149365000700168240624s9999    xx            000 0 und d  aeng  a658.812 SKI  aSKILLS SOFT  aEFFECTIVE CALL CENTER TRAINING  c2001aNew DelhibExcel Books  a220 : cm. ; 24  cRS