00317nam a2200121Ia 4500008004100000041000800041082001700049100001500066245004500081260003300126300002900159365000700188240624s9999    xx            000 0 und d  aeng  a658.4013 BAK  aBAKSHI D K  aCORPORATE EXCELLENCE THROUGH T Q M AN HR  c2002aNew DelhibExcel Books  axi, : 117 : p : cm. ; 21  cRS