00361nam a2200133Ia 4500008004100000041000800041082001400049100002300063245004500086250001400131260003800145300003300183365001100216240624s9999    xx            000 0 und d  aeng  a658.8 ZEI  aZEITHAML VALARIE A  aSERVICES MARKETING INTEGRATED CUSTOMER F  a(6th ed.)  c2013aNew DelhibTata McGraw-Hill  axxxii, : 711 : p. : cm. ; 26  cRSb33