00301nam a2200121Ia 4500008004100000041000800041082001500049100001900064245002100083260004000104300002400144365001100168240624s9999    xx            000 0 und d  aeng  a658.84 RAI  aRAI ALOK KUMAR  aCUSTOMER LOYALTY  c2015aNew DelhibTata McGraw - Hill  a297 : p. : cm. ; 24  cRSb33