00341nam a2200133Ia 4500008004100000041000800041082001800049100001600067245004400083250001400127260002800141300002900169365000900198240624s9999    xx            000 0 und d  aeng  a658.31245 TIM  aTIMM PAUL R  aCUSTOMER SERVICE CAREER SUCCESS THROUGH  a(6th ed.)  c2014aNew YorkbPearson  ax, : 230 : p. : cm. ; 25  cb30