00330nam a2200121Ia 4500008004100000041000800041082001700049100001800066245004500084260003800129300003200167365000900199240624s9999    xx            000 0 und d  aeng  a658.8343 PEA  aPEARSON BRYAN  aLOYALTY LEAP TURNING CUSTOMER INFORMATIO  c2012aNew YorkbPortfolio Penguin  aviii, : 263 : p. : cm. ; 23  cb50