00345nam a2200133Ia 4500008004100000041000800041082001500049100001900064245004500083250001400128260003100142300003100173365000700204240624s9999    xx            000 0 und d  aeng  a658.12 BUT  aBUTTLE FRANCIS  aCUSTOMER RELATIONSHIP MANAGEMENT CONCEPT  a(2nd ed.)  c2013aNew DelhibRoutledge  axix, : 500 : p. : cm. ; 23  cRS