00314nam a2200121Ia 4500008004100000041000800041082001500049100002000064245002900084260004400113300002400157365001100181240624s9999    xx            000 0 und d  aeng  a657.45 ARM  aARMISTEAD COLIN  aSERVICE MANAGEMENT AUDIT  aUKbCambridge Strategy Publications Ltd  a120 : p. : cm. ; 29  cRSb50