00329nam a2200121Ia 4500008004100000041000800041082001700049100002300066245004500089260003700134300002900171365000700200240624s9999    xx            000 0 und d  aeng  a658.4013 RAM  aRAMPERSAD HUBERT K  aMANAGING TOTAL QUALITY ENHANCING PERSONA  c2005aNew DelhibTata McGrawhill  ax, : 307 : p. : cm. ; 23  cRS