00369nam a2200133Ia 4500008004100000041000800041082001200049100002400061245006100085250001400146260003700160300003100197365000700228240624s9999    xx            000 0 und d  aeng  a658 FIT  aFITZSIMMONS JAMES A  aSERVICE MANAGEMENT OPERATIONS STRATEGY INFORMATION TECHN  a(5th ed.)  c2006aNew DelhibTata McGrawhill  axiv, : 603 : p. : cm. ; 25  cRS