00261nam a2200109Ia 4500008004100000041000800041082001500049100001400064245001900078260003500097300001900132241015s9999    xx            000 0 und d  aeng  a658.83 BLA  aBlanchard  aCustomer Mania  bHarper CollinsaNew Yorkc2013  a194;. P. 20 cm