00521nam a2200145Ia 4500008004100000041000800041082001600049100003400065245004500099260004600144300003100190365000900221999001500230952013000245240624s9999 xx 000 0 und d aeng a658.812 HAR aHARVARD BUSINESS SCHOOL PRESS aHARVARD BUSINESS REVIEW ON CUSTOMER RELA c2001aUSAbHarvard Businesss School Press avii, : 192 : p. : cm. ; 20 cb30 c4623d4623 00104070aIMTNbIMTNcRack 37-Ad2007-02-28eIBHg19.95n576o658.812 HARp4623r2024-06-24 00:00:00t44.28w2024-06-24yBK