00325nam a2200121Ia 4500008004100000041000800041082001600049100001600065245004500081260003900126300003100165365000700196240624s9999    xx            000 0 und d  aeng  a658.812 BUR  aBURNETT KEN  aHANDBOOK OF KEY CUSTOMER RELATIONSHIP MA  c2001aNew DelhibPearson Education  axix, : 401 : p. : cm. ; 24  cRS