00327nam a2200121Ia 4500008004100000041000800041082001600049100001700065245004400082260004000126300003000166365000900196240624s9999    xx            000 0 und d  aeng  a658.812 PAY  aPAYNE ADRIAN  aHANDBOOK OF CRM ACHIEVING EXCELLENCE IN  c2006aBostonbButterworth Heinemann  axx, : 438 : p. : cm. ; 24  cb35