00352nam a2200133Ia 4500008004100000041000800041082001700049100002100066245003700087250001400124260004400138300003100182365000500213240624s9999    xx            000 0 und d  aeng  a658.4052 THO  aTHOMPSON LEIGH L  aMIND AND HEART OF THE NEGOTIATOR  a(3rd ed.)  c2005aNew JerseybPearson Prentice Hall  axxi, : 434 : p. : cm. ; 23  c