00322nam a2200121Ia 4500008004100000041000800041082001600049100001600065245004500081260003300126300003000159365001100189240624s9999    xx            000 0 und d  aeng  a658.812 SHA  aSHANTHI N M  aIMPLEMENTATION OF CRM IN SERVICES CONCEP  c2006aHyderabadbICFAI press  aix, : 178 : p. : cm. ; 23  cRSb50