00345nam a2200121Ia 4500008004100000041000800041082001600049100002100065245005100086260004400137300003100181365001100212240624s9999    xx            000 0 und d  aeng  a658.812 MUK  aMUKERJEE KAUSHIK  aCUSTOMER RELATIONSHIP MANAGEMENT A STRATEGIC A  c2007aNew DelhibPrentice-Hall of India  axxi, : 170 : p. : cm. ; 23  cRSb36