00322nam a2200121Ia 4500008004100000041000800041082001600049100001600065245004500081260003200126300003100158365001100189240624s9999    xx            000 0 und d  aeng  a658.812 SZW  aSZWARC PAUL  aRESEARCHING CUSTOMER SATISFATION AND LOY  c2006aNew DelhibKogan Page  axiv, : 258 : p. : cm. ; 22  cRSb32