00329nam a2200121Ia 4500008004100000041000800041082001600049100001900065245004500084260004100129300003000170365000700200240624s9999    xx            000 0 und d  aeng  a658.812 DUC  aDUCHESSI PETER  aCRAFTING CUSTOMER VALUE THE ART AND SCIE  c2002aMumbaibJaico Publishing House  axi, : 193 : p. : cm. ; 25  cRS