00306nam a2200109Ia 4500008004100000041000800041082001600049100001500065245004500080260003900125300003200164240624s9999    xx            000 0 und d  aeng  a658.812 DYC  aDYCHE JILL  aCRM HANDBOOK A BUSINESS GUIDE TO CUSTOME  c2004aNew DelhibPearson Education  axxiv, : 307 : p. : cm. ; 25