00324nam a2200121Ia 4500008004100000041000800041082001600049100001600065245004500081260003700126300003200163365000700195240624s9999    xx            000 0 und d  aeng  a658.812 NAY  aNAYLOR MARY  aCUSTOMER CHEMISTRY HOW TO KEEP THE CUSTO  c2004aNew DelhibTata McGrawhill  axvii, : 234 : p. : cm. ; 23  cRS