000 00341nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 HAR
100 _aTHOMPSON HARVEY
245 _aCUSTOMER CENTERED ENTERPRISE
260 _c2003
_aNew Delhi
_bTata McGrawhill
300 _axv, : 247 : p. : cm. ; 24
365 _cRS
999 _c1097
_d1097