000 00335nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.8 BER
100 _aBERGEVIN REAL
245 _aCALL CENTERS FOR DUMMIES
260 _c2007
_aNew Delhi
_bJohn Wiley & Sons
300 _a362 : p. : cm. ; 24
365 _cRS
_b20
999 _c12232
_d12232