000 00330nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658 SCH
100 _aSMITH SHAUN
245 _aMANAGING THE CUSTOMER EXPERIENCE TURNING
260 _c2002
_bFinancial Times/Prentice
300 _a272 : p.
365 _c
_b30
999 _c12982
_d12982