| 000 | 00362nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a020 HER | ||
| 100 | _aHERNON PETER | ||
| 245 | _aDELIVERING SATISFACTION AND SERVICE QUAL | ||
| 260 |
_c2009 _aNew Delhi _bIndiana Publishing House |
||
| 300 | _axiv, : 181 : p. : cm. ; 28 | ||
| 365 |
_cRS _b20 |
||
| 999 |
_c13143 _d13143 |
||