| 000 | 00343nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8 SCH | ||
| 100 | _aSCHMITT BERND H | ||
| 245 | _aCUSTOMER EXPERIENCE MANAGEMENT A REVOLUT | ||
| 260 |
_c2003 _aNew Jersey _bJohn Wiley and Sons |
||
| 300 | _a256 : p. | ||
| 365 |
_c _b30 |
||
| 999 |
_c13448 _d13448 |
||