000 00316nam a2200121Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658 MET
100 _aMETTERS RICHARD
245 _aSERVICE OPERATIONS MANAGEMENT
260 _c2009
_aNew Delhi
_bCengage Learning
300 _a370 : p. : cm. ; 24
999 _c15284
_d15284