000			00322nam a2200133Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658.8 AZE
100			_aAZEVEDO ABAETE DE
245			_aCUSTOMER OBSESSION
260			_c2010 _aNew Delhi _bTata McGraw- Hill
300			_a240 : p.
365			_cRS _b30
999			_c16231 _d16231